The terms.

1. Who you are buying from

Velora is designed, assembled and sold by KMATS, an AI and software studio in India. Every we, us and KMATS on this page means KMATS.

Placing a pre-order means you accept these terms, the cancellation and refund policy, the shipping and delivery policy, and the privacy policy. Read them before you pay, not after. For any queries, reach us on our contact desk.

2. What you are actually buying

Velora is a 128 GB USB drive carrying an AI assistant, the model weights it runs on, and the software that starts them. It runs on your own computer, using your own processor and memory. It needs no account, no subscription and no internet connection, and there is nothing to renew.

It is a physical product sold once, for one price. There is no monthly fee and there will not be one. Equally, there is no cloud service behind it that we can silently improve later; what ships on the drive is what you own.

3. How the pre-order works

The current pre-order allocation is fulfilled in calibrated production runs. Velora is not held in stock. A reservation is what tells us to build one for you.

If the balance is never paid, nothing ships. What happens to the deposit in that case is set out in the refund policy.

4. Editions and prices

All prices are in Indian Rupees and include applicable taxes. Shipping anywhere in India is free.

*Ultra payload is an estimate (~200 GB) for the frontier 70B+ model suite; actual allocation may vary upon final calibration.

Launch prices are shown struck through against a higher figure. That higher figure is what the edition is intended to sell for after the pre-order launch period. It is a stated future price, not a claim that anyone has previously paid it.

We may change prices for future allocations at any time. A change never affects an order already reserved; the price you saw at checkout is the price you pay, balance included.

5. Delivery

We are committing to dispatch pre-order drives by Diwali, 8 November 2026, or as soon as 100 drives are reserved, whichever happens first. Units are built to order and dispatched by hand from Mumbai, Maharashtra, with tracked express shipping across India, once the balance is paid. Full logistics details and transit timelines are outlined in our shipping and delivery policy.

If we are going to miss that date we will email you rather than let it pass in silence, and you will be able to cancel for a full refund of everything you have paid. That right is set out in the refund policy and we cannot contract out of it.

Once a parcel is with the courier its timing is in their hands, but it remains our responsibility that it reaches you. We will chase anything lost or delayed.

6. The details you give us

You are responsible for the accuracy of the name, email, phone number and shipping address on your order. A drive sent to an address you typed incorrectly is not a failed delivery on our side, though we will always try to help recover it.

Your email address matters more than usual here. It is how we request the balance, and it is one of the two things needed to look up an order. Use one you will still be reading in November.

7. What is on the drive, and who owns it

The language models Velora ships with are open-weight models released by their authors under permissive licences, chiefly Apache 2.0. Those licences travel with the drive and are included on it. We do not own those weights and we do not restrict your use of them beyond what their own licences say.

The Velora application, its interface, the assembly and the branding are ours. You get a personal, non-exclusive right to use them on your own machines. You may take the drive apart, inspect it and change what is on it (we publish a guide to building your own precisely because we think you should be able to). You may not resell the Velora software as your own product, or use the KMATS or Velora marks.

Anything you generate with Velora is yours. It never leaves your machine, so it never reaches us in the first place.

8. Warranty & DOA Replacements

The drive is covered against manufacturing defects for 1 year (12 months) from delivery. If it arrives dead or damaged in transit, we replace it or refund it in full, provided a continuous unedited unboxing video recorded at package opening is submitted within 48 hours of delivery. This is in addition to your rights under the Consumer Protection Act, 2019.

Not covered: user physical damage, liquid ingress, lost drives, or drives corrupted by unsupported user firmware tampering.

9. What Velora is not

Speed depends on your computer, not on us. The fitter in the store estimates what your machine will manage; it is an estimate. If your hardware is below what an edition needs, that edition will be slow, and that is not a fault in the product.

So far as the law allows, our total liability for any claim connected to Velora is limited to the amount you actually paid for it. Nothing here limits liability for death, personal injury or fraud, which cannot be limited.

10. Cancellation & Refunds

Because Velora units are custom-flashed and built-to-order, all pre-orders and sales are final. We do not accept cancellations or returns for change of mind or incompatibility. Refunds or replacements are strictly and exclusively available if you receive a damaged or defective unit, subject to mandatory unboxing video proof submitted within 48 hours of delivery. Full terms are detailed in the cancellation and refund policy.

11. Law and disputes

These terms are governed by the laws of India, and courts at Mumbai, Maharashtra have jurisdiction. Before that ever becomes relevant, write to krishankshah@kmats.in. This is a studio run by people and almost everything is faster to fix directly.

12. Changes

We may update these terms for future orders. The version that applies to your order is the one published on the day you placed it. A material change affecting an existing order will be emailed to you.