Shipping policy
Shipping & delivery.
Last updated 10 September 2026 · VELORA by KMATS™
Velora is a physical, precision-machined hardware drive containing local AI weights and runtime software. Every unit is inspected, flashed, thermally checked, and securely packaged in Mumbai before dispatch.
Shipping across India is 100% free. We do not charge handling fees, packaging surcharges, or convenience fees at checkout.
Every parcel is dispatched with insured express tracking via Tier-1 Indian couriers and requires proof of delivery.
1. Merchant & Dispatch Origin
| Legal Entity Name | KMATS |
|---|---|
| Brand & Trademark | VELORA by KMATS™ |
| Dispatch Origin | Mumbai, Maharashtra - 400067, India |
| Official Website | https://kmats.in · https://velora.kmats.in |
| Support Contact | krishankshah@kmats.in |
2. Pre-Order Allocations & Dispatch Timeline
Velora drives are produced and configured under strict quality control. Pre-orders are fulfilled according to the following schedule:
- Pre-order reservation: You pay a 50% deposit via Razorpay to reserve your slot and specify your preferred hardware edition.
- Balance payment & final flashing: As soon as 100 drives are reserved, or before dispatch, we email you an invoice link to settle the remaining 50% balance.
- Dispatch turnaround: Once your balance payment is verified, your hardware unit undergoes final NAND verification and is handed over to the courier partner within 2 to 3 business days.
- Target Dispatch Timeline: Pre-orders are scheduled for dispatch by Diwali (8 November 2026) or as soon as 100 drives are reserved, whichever happens first.
3. Shipping Coverage & Estimated Transit Times
We ship to over 19,000 PIN codes covering all Indian states and Union Territories through verified courier partners including Blue Dart, Delhivery, DTDC, and India Post Speed Post.
| Destination Zone | Estimated Transit Time |
|---|---|
| Mumbai & MMR Region | 1 to 2 business days from dispatch |
| Tier-1 Metro Cities (Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) | 2 to 4 business days from dispatch |
| Tier-2 & Tier-3 Cities / Rest of India | 3 to 7 business days from dispatch |
| Special Logistics Zones (North-East states, J&K, Andaman & Nicobar, Lakshadweep) | 6 to 10 business days from dispatch |
4. Tracking Your Shipment
As soon as your package is scanned into the courier network, you will receive:
- An Email & SMS notification containing your Airway Bill (AWB) number and direct carrier tracking link.
- Real-time updates directly visible on our lookup portal at velora.kmats.in/track using your Order ID and registered email address.
5. Packaging & Security
Each Velora drive is housed inside custom high-density anti-static foam inside a rigid presentation box, sealed with tamper-evident security tape. Outer delivery boxes carry neutral exterior markings to prevent transit tampering or pilferage.
6. Delivery Attempts & Address Verification
Our courier partners make up to 3 delivery attempts before initiating Return to Origin (RTO). A valid phone number is mandatory at checkout so the delivery agent can coordinate delivery via OTP or phone call.
If a package returns to our Mumbai facility due to an incomplete address or customer unavailability, our support team will reach out to you within 24 hours to arrange immediate re-dispatch to an updated address at no extra cost.
7. Transit Damage, Lost Packages & Mandatory Unboxing Video
KMATS assumes full responsibility for orders until they are securely delivered to your hands. To protect against transit fraud and package tampering:
Mandatory Unboxing Video: A continuous, uncut video recording of package opening (showing all angles of the sealed courier box, shipping label with AWB number, and inspection of the drive) is strictly mandatory to process any transit damage or Dead-on-Arrival (DOA) replacement/refund claim.
- Reporting Window: Submit your damage claim along with the unboxing video proof to krishankshah@kmats.in within 48 hours of delivery.
- Resolution: Upon verification, we dispatch an expedited replacement unit immediately or issue a 100% full refund via Razorpay within 5–7 working days. Return shipping is 100% free and borne by KMATS. See our full cancellation & refund policy.
8. International Orders
Pre-orders are exclusively allocated for addresses within the Republic of India. For commercial overseas inquiries or bulk enterprise shipments, please email krishankshah@kmats.in directly.