Privacy
What we know about you.
Last updated 7 September 2026 · VELORA by KMATS™
The product is built so that your conversations never leave your computer. It would be strange to then run a store that harvested everything else. This page is the whole picture, including the parts most policies leave out.
Velora itself collects nothing. The assistant on the drive runs offline. It has no telemetry, no analytics, no crash reporting and no update check. Your prompts and your files stay on your machine, and we could not read them if we wanted to.
Everything below is about this website, not the product.
Who is responsible
| Trading as | VELORA by KMATS™ |
|---|---|
| Legal Entity Name | KMATS |
| Registered Location | Mumbai, Maharashtra - 400067, India |
| Official Website | https://kmats.in · https://velora.kmats.in |
| Support Email | krishankshah@kmats.in |
What we collect when you order
Only what is needed to build a drive and post it to you:
- Name: to address the parcel.
- Email: to request the balance, confirm dispatch, and authenticate an order lookup.
- Phone: because couriers in India require one.
- Shipping address, city and PIN: to deliver it.
- Your edition and order number: to know what to build.
There is no marketing list, no profiling and no third-party advertising. We do not sell, rent or share this data, and we will not email you about anything other than your order.
What we never see
- Your card, UPI or bank details. All online transactions are processed directly by Razorpay Software Private Limited, an RBI-authorized, PCI-DSS Level 1 compliant payment aggregator. Your card numbers, UPI PINs, CVVs, and net banking credentials never touch our servers, and we never store payment card data. Payment processing is governed by Razorpay's privacy policy.
- Your hardware. The fitter that estimates which edition suits your machine runs entirely in your browser. It makes no network request, stores nothing, and none of what it detects is attached to your order. Close the tab and it is gone.
- Anything you do with Velora after it arrives.
Analytics & Browser Storage
We use Google Analytics 4 (Measurement ID: G-76MZYXV220) to understand aggregate website performance, hardware edition interest, and page latency. Google Analytics operates with automated IP anonymization and does not receive personally identifiable information (such as your full name, physical delivery address, or payment details).
Two pieces of browser storage are used, both local to your device:
- sessionStorage holds a lightweight session key to coordinate smooth page transitions.
- localStorage stores your local reservation references for instant offline lookup on the tracking page. Clearing your browser data deletes it immediately.
Third parties who see something
Loading web pages connects to essential infrastructure partners. Being accurate about that means naming everyone involved:
| Who | What they receive | Why |
|---|---|---|
| Netlify | Your IP address and browser headers, in standard server logs | They host and serve the static website |
| Google (GA4) | Anonymized interaction events and aggregated performance telemetry | Measurement ID: G-76MZYXV220 for traffic analytics |
| Razorpay | Your payment transaction details, name, email and phone | They securely process customer payments (PCI-DSS Level 1) |
| The courier | Your name, delivery address and phone number | They ship and deliver the physical drive |
All custom fonts and hardware render assets are 100% self-hosted directly on the domain, so no external font CDNs or advertising tracking pixels receive your data.
How long we keep it
Order records are kept for as long as the law requires us to hold sales and tax records, currently eight years. We keep them to honour the warranty and to file returns, not to build a customer database. Ask and we will tell you exactly what we hold about you.
Your rights
Under India's Digital Personal Data Protection Act, 2023 you can ask us to show you what we hold, correct anything wrong, or erase it. Write to krishankshah@kmats.in from the address on the order and we will answer within 30 days.
Erasure has one limit worth stating up front: we cannot delete a record we are legally required to retain for tax, and deleting an order record ends the warranty on it, because there is then no proof of purchase.
Security
The site is served over HTTPS only. Order lookup needs both the order number and the email on the order, and a wrong number and a wrong email return the same message, so the page cannot be used to work out which order numbers exist.
If you find a security problem, email krishankshah@kmats.in. We will not threaten you for reporting one.
Children
The store is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe we have, tell us and we will delete it.
Grievances
Complaints about how your data has been handled go to Krishank Shah (Founder) at krishankshah@kmats.in, answered within 30 days as the Information Technology Rules require.
Changes
If this policy changes we update the date at the top. A change that affects how we handle data you have already given us will be emailed to you first.