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VELORA by KMATS™ · Customer Care & Operational Desk
Whether you have a question about hardware compatibility, your pre-order reservation, order tracking, batch dispatch timelines, or custom enterprise configurations, we are directly reachable below.
1. Merchant Identification & Registered Address
| Legal Entity Name | KMATS |
|---|---|
| Brand & Trademark | VELORA by KMATS™ |
| Principal Registered Address | KMATS, Kandivali West, Mumbai, Maharashtra - 400067, India |
| Country of Operation | India |
| Official Website | https://kmats.in · https://velora.kmats.in |
2. Grievance & Escalation Officer
In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, customer escalations and privacy queries can be directly addressed to the designated Grievance Officer:
Officer Name: Krishank Shah
Designation: Founder & Operational Lead, KMATS
Direct Grievance Email: krishankshah@kmats.in
Address: KMATS, Mumbai, Maharashtra - 400067, India
Resolution SLA: Acknowledgment within 48 hours; full resolution within 30 days as mandated by Indian statutory guidelines.
3. Payment & Transaction Queries
All online transactions on Velora are securely processed via Razorpay Software Private Limited, an RBI-authorized PCI-DSS Level 1 compliant payment aggregator. KMATS never accesses or stores sensitive credit/debit card numbers, CVVs, or UPI PINs.
For queries regarding a deducted amount, payment gateway confirmation, or refund references, email us with your registered email ID and the 14-character payment identifier provided by Razorpay (starts with pay_).
4. Technical & Hardware Support
If you have received your drive and need assistance with driver detection, host system resource allocation, or custom prompt engineering:
- Visit the open documentation and offline guide at velora.kmats.in/nerd.
- Review realistic performance benchmarks on the hard truth page.
- For hardware faults, DOA (Dead on Arrival) replacements, or 1-year warranty claims, review our cancellation & refund policy.
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